Understand customers business needs and devises appropriate solutions
using LeadSquared.
Understand the software and tools ecosystem of the Customer and come up
with the best possible ways of connecting LeadSquared to them.
Come up and implement the best way of importing existing customer data
and digital assets.
Execute the implementation plan: Make the customer live within the
promised timeframe.
Be single point of contact for customer on implementation including any
integrations.
Communicate work status to client and internal stakeholders on a
regular basis.
Work with Sales, Customer Success and Customer Support teams to ensure
that they understand any customizations done or unique needs served for the customer.
Work closely with the product development team to share client feedback
and for post-implementation reviews.
Track key metrics and KPIs related to implementation success.
Identify implementation areas that can be automated and work with the
product or customer success teams to automate them.
Upsell / cross-sell LeadSquared product or services wherever applicable.
Requirements:
A bachelors or masters degree engineering or technology.
2- 5 Years experience of mandatory experience in Implementation world
class products.
Ability to manage multiple clients and projects/task simultaneously.
Exception problem solving and solution skills.
Customer success-oriented attitude
Excellent written and oral English skills.
Understanding of how cloud-based applications are delivered and
consumed.
Understand of unique feature and challenges of SaaS applications.
Exceptional critical thinking skills is a plus.
Flexibility to travel is required.
Timely execution-oriented professionals will be preferred.
Focus on quality and attitude to excel will be a big plus.
Why Should You Apply
Fast paced environment
Accelerated Growth & Rewards
Easily approachable management
Work with the best minds and industry leaders
Flexible work timings
Role: Business Analyst
Industry Type: Software Product
Department: Data Science & Analytics
Employment Type: Full Time, Permanent
Role Category: Business Intelligence & Analytics
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
LeadSquared is a marketing automation and sales execution platform that helps businesses increase their closures, manage their pipelines, and attribute their ROI accurately and completely - to people, marketing activities, lead sources, products, and locations. Built to handle thousands of users, millions of leads and thousands of activities, LeadSquared is being used by enterprises and small & medium business, across a diverse set of industries. Businesses that have found fitment with LeadSquared include education institutes (EdTech businesses, colleges, universities, offline and online training institutes), financial services (Insurance providers, loan providers, Fintech businesses), hospitals and wellness clinics, and hospitality businesses among others.
Monthly based
Maharashtra , India
