Key Responsibilities

• Work with internal teams to obtain an understanding of the product.
• Gather information on the product by reading internal content and by using the product hands-on.
• Create content using Knowledge Management tools.
• Create documentation in correspondence with established guidelines.
• Communicate information and ideas clearly, and concisely in writing.
• Perform a thorough review of content created before publishing.
• Help with peer-review of the content.
• Have a basic design understanding to help re-purpose content to suit client nuances and make the information easily absorbable.
   

Required qualifications:

• Proven working experience in Content writing in HR-Tech/Tech Domain
• Ability to quickly grasp complex technical concepts and convert the concepts into easily understandable documentation.
• Ability to communicate logically, clearly, and concisely.
• Good working knowledge of MS Office applications
• Good working knowledge of Canva and other design tools
• Good knowledge of content authoring tools, including HTML and CSS
• Self-starter and ability to work independently.
• Flexible/adaptable with the ability to set and manage multiple priorities.
• Excellent written and oral communication skills
• Ability to work under minimum supervision and in a geographically distributed team.

Role: Customer Service

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Temporary/Contractual

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Written Communication       content writing      communication skills

Presentation Skills       Interpersonal Skills