The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. usage tracking, fulfillment and invoicing support and measuring OTIF etc.
Managing the Suppliers Pick Up Plan and ensure that Pick up SLAs are met.
Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.
Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.
Coordinating with teams for End-to-End Order Status from Supplier Pickups with Delivery (Order Life Cycle).
Producing regular status, and quarterly activity reports to Moglix leadership.
Managing support issues and escalations for Moglix customers
Preferred candidate profile
Perks and benefits
Role: Customer Success, Service & Operations - Other
Industry Type: Miscellaneous
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate
Key Skills
Jasleen Singh
Company Recruiter at MOGLI LABS (INDIA) PRIVATE LIMITED
D-188, MOGLI LABS INDIA PRIVATE LIMITED, SECTOR 10 NOIDA, Gautam Buddha Nagar , NOIDA, Uttar Pradesh, India
Monthly based
Haryana , India
