Designation : Customer Care Executive/CSE role

Company Name : Godigit General Insurance Pvt.Ltd

Process : Inbound Customer Care.

Exp : 0 to 3yrs

Working Hours : 9.5 hrs ( including 1 hr break )

Working Days : 6 days working rotational shift & 1 rotational off

Office Location : Azeem Tower, First Floor, TC.84/106(1) &(2) Eanchakkal, Bypass Road near International Airport, Trivandrum, Kerala- 695024

Contact Person email address: sapan kumar - sapan.kumar@godigit.com - 8496011890

Below is the job description of the role :

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call centre team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures.

Looking for candidates who have -

Excellent Verbal and Written communication Skills. (ENGLISH AND HINDI: MANDATORY)

Preferable experience in Voice Process

Willing to work in rotational shift

Kindly note, it is 6 days working and NO cab facility.

Role:Customer Onboarding - Voice / Blended

Salary: 2.5-3 Lacs P.A.

Industry:BPO / Call Centre

Department:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent