Darwinbox is a cloud-based HR Technology platform which caters to an organizations HR needs across the employee lifecycle including Recruitment, Onboarding, Core transactions (Leaves, Attendance, Directory), Payroll, Travel and Expenses, Employee Engagement, Performance Management, Rewards & Recognition and People Analytics. The modern and innovative platform combines highly configurable workflows, intelligent insights and smart interfaces to help enterprises unleash the true potential of their workforce.

Darwinbox is trusted by 650+ global enterprises with more than 1.5 million employees spread across 90+ countries including Asias largest conglomerates and fast-growing unicorns like Adani, Mahindra, Kotak, TVS, Arvind, JSW, NSE, Ujjivan Small Finance Bank, Bharti AXA, Nivea, T-Systems, Swiggy, BigBasket, Delhivery and more. It is backed by leading investors.

NOTE: Looking for Immediate Joiner Only

Mode of Work : Work from office role
 

Responsibilities:

• Handling queries on our customer interaction center, Ask Darwin
• Support clients to resolve queries or bugs in a timely manner to ensure client satisfaction
• Gather feedback on product experience via targeted surveys
• Identify risks proactively, mitigate and escalate as deemed appropriate
• Share best practices with clients on how to achieve product success with Darwinbox
• Help drive product adoption and increase overall retention.
   

Requirements:

• B.Tech or equivalent degree
• 2-5 years of relevant experience
• Understanding/ Willingness to learn Technology systems. HRMS system understanding would be preferred
• Good Communication and Problem Solving Skills
• Good in Email, MS Excel, Word and PowerPoint
• Key behavioral traits: Agility, Analytical, Persistence and Ability to stretch
   

Role: Other

Industry Type: IT Services & Consulting

Department: Other

Employment Type: Full Time, Permanent

Role Category: Other

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Customer Interaction

Solving Queries        Voice Process        Client Interaction         Client Satisfaction          Customer Relationship        Customer Support         Customer Care       Mba Fresher          Customer Queries        Customer Handling                    International BPO          International Voice Process