Billing Management:

• Ownership of global billing and collections activities in accordance with company policy and internal guidelines.
• Drive Special projects in the areas of billing/Collection and upstream/downstream implication of process changes on order management, sales, revenue accounting etc.
• Oversee the creation and distribution of customer invoices, ensuring adherence to contract terms, pricing, and payment schedules.
• Collaborate with Sales and Customer Advocacy/Success teams to resolve billing discrepancies and address customer inquiries related to invoices.
• Analyze billing and collections data to identify trends, areas for improvement, and potential revenue leakage.
• Lead the team to streamline billing processes, simplify and automate steps in billing process and provide leadership to billing team
• Collections Management:
• Manage the collections team and guide them in effectively collecting outstanding payments from customers.
• Monitor and maintain the accounts receivable aging report, proactively identifying and addressing overdue accounts.
• Implement strategies to minimize overdue payments and reduce Days Sales Outstanding (DSO).
• Communicate with customers to resolve payment issues, negotiate payment plans when necessary, and handle collection escalations professionally.
• Lead team to streamline collection processes, provide leadership support to collection team, set targets, follow up and drive AR reporting to Finance and Sales Leadership
• Compliance and Reporting:
• Ensure compliance with relevant financial regulations, industry standards, and company policies.
• Prepare regular reports on billing and collections performance, presenting key metrics and analysis to senior management.
• Perform executive controls and validations for manual processes such as A/R reporting, Bad Debt Reserve, CFO Dashboard etc
• Continuous Improvement (CI):
• Collaborate with IT and relevant stakeholders to enhance billing and collections systems, seeking automation and efficiency opportunities.
• Continuously improve billing and collections processes to enhance customer experience and streamline operations.
• Collaborate with Revenue recognition/Governance, Revenue ops and controllership teams to ensure compliant processes for billing and collection areas, suggest process improvement and best practices, wherever applicable.
• Participate in new stream of revenue for setting up appropriate billing and collection processes, collaborate with various stakeholders within and outside organization across geographical locations to ensure successful completion of such special projects.
• Team Development:
• Mentor and train team members, fostering a culture of excellence, collaboration, and continuous learning.
• Set performance goals, conduct performance evaluations, and provide constructive feedback to team members.

Requirements:

• Educational qualifications: Master s degree or MBA or equivalent experience.
• 10+ years of Industry experience in billing, payment, credit, and collection processes in global Technology and SaaS based-product companies
• Strong understanding of SaaS billing models, subscription management, and revenue recognition principles.
• Excellent analytical skills and attention to detail, with the ability to interpret and utilize data to make informed decisions.
• Proficient in using billing and accounting software (e.g. NetSuite, or similar) and Microsoft Excel, Power Point.
• Previous experience of handling BI tools viz. Qlicksense, PowerBI
• Exceptional communication and negotiation skills, with the ability to handle challenging customer interactions.
• Leadership and team management experience, demonstrating the ability to motivate and develop a high-performing team.
• Problem-solving and critical-thinking skills, process-oriented mindset
• Will need to work in flexible shifts to overlap with US hours (2 pm to 11 pm)
• A strong team player with a positive, service-oriented attitude who drives process improvements to increase effectiveness of the team and minimize room for errors

Role: Accounts Receivable Manager

Industry Type: IT Services & Consulting

Department: Finance & Accounting

Employment Type: Full Time, Permanent

Role Category: Accounting & Taxation

Education

UG: Any Graduate

PG: Any Postgraduate, MBA/PGDM in Marketing

Key Skills

• Order management
• DSO
• Automation
• Team management
• Excel
• Sales
• Process improvement
• Billing
• Revenue recognition
• Continuous improvement