As a Senior Credit Card Operations Manager, you will play a critical role in overseeing and managing credit card operations for our organization in the US market. You will be responsible for ensuring the efficient and effective execution of credit card operations processes, driving operational excellence, and delivering exceptional customer service. This position requires strong leadership skills, extensive knowledge of credit card operations, and a keen understanding of the US market dynamics.

What is the job like?
 

Strategy and Planning:

• Develop and implement strategies, policies, and procedures for credit card operations in alignment with organizational goals.
• Identify opportunities for process improvements and operational efficiency enhancements.
• Collaborate with cross-functional teams to ensure seamless integration of credit card operations with other business functions.

Team Management:

• Lead and manage a team of credit card operations professionals, providing guidance, mentorship, and performance feedback.
• Foster a positive work environment that promotes teamwork, collaboration, and individual growth.
• Establish clear goals and objectives for the team, monitoring progress and ensuring timely completion of tasks.

Process Management:

• Oversee end-to-end credit card operations processes, including network settlement, dispute management, repayments, fraud prevention and customer service.
• Ensure compliance with regulatory requirements and internal policies.
• Monitor key performance indicators (KPIs) and metrics to assess process efficiency, identify areas for improvement, and drive performance optimization.

Risk Management:

• Implement risk management frameworks and controls to mitigate operational risks.
• Monitor and address fraud risks, chargebacks, and disputes related to credit card operations.
• Collaborate with risk and compliance teams to ensure adherence to industry standards and best practices.

Customer Service:

• Maintain a customer-centric approach, ensuring timely and accurate resolution of customer inquiries, complaints, and escalations.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with customer experience teams to improve service delivery and exceed customer expectations.

Role: Card Operations Executive / Lead

Industry Type: IT Services & Consulting

Department: BFSI, Investments & Trading

Employment Type: Full Time, Permanent

Role Category: Banking Operations

Education

UG: Any Graduate

Key Skills

• credit card operations
• risk management
• credit cards
• credit analysis
• Dispute Resolution
• compliance
• chargeback
• Fraud Management
• banking operations
• Dispute Management
• Fraud Detection

Akanksha Khalkho

Company Recruiter at Better World Technology Private Limited

1,,Directi Plex, ACME I-Tech Park,Old Nagardas Rao , MUMBAI, Maharashtra, India

Recruiter last active 30+ days ago

About company

Directi comprises of a group of tech businesses owned, operated or invested in by Bhavin Turakhia and Divyank Turakhia. The Group boasts of multiple business units that are run independently by their respective management teams. The Directi portfolio companies comprise of Radix, Ringo, Flock, Zeta and Codechef.

Across these businesses, Directi employs 1600+ people across 8 offices, with over 9 million customers, revenues of over $250 million and a group enterprise value of over $1.4 billion. With offices in India, US and the UAE, the company has invested in multiple category leading global brands across business areas as diverse as web presence (domains, hosting, cloud-infrastructure), online advertising, communication & collaboration (voice and messaging) and payments (benefits and compensation).

Company Info

Address:1,,Directi Plex, ACME I-Tech Park,Old Nagardas Rao , MUMBAI, Maharashtra, India