About the team:

You will be joining the Growth - User Experience team at Meesho working on building a world-class and trustworthy shopping experience for Meesho customers. The Experience team works on solving some of the most pressing and unique ecommerce problems for Bharat's shoppers; the Next Half Billion.

About the role:

As Senior Growth Associate, you’ll work on strategic initiatives to improve user experience on the platform. This will involve a visioning exercise for user experience leveraging outside-in and inside-out insights. You’ll help the team identify new 10x opportunities as well as structurally improve current processes impacting user experience. This is a cross-functional role that works closely with the Operations, Product, Analytics and Tech.

What you will do:

• The role requires strong quantitative problem-solving skills with a keen eye for customer centricity and business strategy, and solid project management skills. Strong performance in this role will gain you visibility and opportunities across different business verticals within the organization.
• Execute programs to improve experience metrics, driving improvement in NPS or relevant operational metrics
• Own a key part of user experience for our customers and drive continuous problem discovery to identify key customer issues
• Monitor input and output metric performance and work closely with operations and product teams for quick turnaround on problem solving
• Develop and drive strategic programs to solve and improve experience structurally with a focus on sustainable, long-term growth
• Engage internal stakeholders and Meesho leadership to communicate progress and updates and ensure success of the programs you own

What you will need:

• Graduates from premier institutes
• 1-2 year of experience; preferred in eCommerce, Data Analytics, 3P logistics, Payments, Consulting or fast-growing startups
• Excellent data-driven problem solving and analytical skills. Knowledge of SQL is preferred
• High sense of ownership; ability to lead and execute projects independently
• Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects
• Strong written and oral communication skills

About Meesho

Meesho is India’s fastest growing e-commerce company. We started in 2015 with the idea of helping mom & pop stores to sell online. Today, 5% of Indian households shop with us on any given day . We’ve helped over 15 million individual entrepreneurs start online businesses with zero investment. We’re democratising internet commerce by offering a 0% commission model for sellers on our platform — a first for India. We aim to become the e-commerce destination for Bharat. How? Find out from our blogs!

We’re currently valued at $4.9 billion with marquee investors supporting our vision. Some of them include Sequoia Capital, Softbank, Fidelity, Prosus Ventures, Facebook and Elevation Capital. We were also featured in Y Combinator’s 2021 Top Companies List, and were the only Indian startup to make it to Fast Company’s The World’s 50 Most Innovative Companies in 2020. We ranked 6th in Linkedin’s Top Startups List 2021. Our strongest asset is our people. We have gender-neutral and inclusive policies to promote our people-first culture. Please check out meesho. careers for our openings.

Our Mission 

 Democratise internet commerce for everyone

Our Purpose

Har Indian ka APNA MARKET

Role: Operations Support - Other

Industry Type: Software Product

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations Support

Education

UG: Any Graduate

Key Skills

• project management
• data analytics
• data
• analytical
• management skills
• consulting
• payments
• business strategy
• facebook
• policies
• logistics
• investment
• problem solving
• sql
• kaizen
• analytics
• driving
• operations
• writing
• e-commerce
• oral communication
• 3p
• internet
• communication skills