Roles and Responsibilities
The role will oversee the operations related training for different functions First Mile,
Mid Mile, Last Mile, FTL Operations, LTL Operations. The core focus will be on performance related metrics training, job role related scheduled curriculum training and induction training. The role also demands superior analytics acumen to identify areas / facilities which require extra emphasis on training. The Manager Training will research, design, develop, deliver, and evaluates training initiatives that promote people capabilities throughout the organization. This role also monitor the effective roll out of training via 300+ Ops Coaches in the network.
1. Oversee the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set by the organization.
2. Plans and coordinates all onsite and virtual training activities of the Ops staff (frontline to
middle- management) to include resource, calendar and venue coordination, facilitator
preparation, material preparation and/or other logistics related items. Ensures training records
are maintained.
3. Designs and delivers training - both face to face and virtual training within time and budget
constraints. Working with stakeholders and subject matter experts (SME's) to make the training more relevant to the business objective.
4. Monitors and evaluates training programs effectiveness, success, and outcome periodically.
5. Plan, conduct and oversee Ops metric focused on-the-job coaching and scheduled training to
improve the performance of Ops facilities First Mile, Middle Mile, Last Mile, Returns, FTL Ops,
LTL Ops, Fulfillment Ops.
6. Manages and oversees the learning management system (LMS) learning experience; analyze
learner performance and engagement. Work with team to enact any needed improvements or
changes needed.
7. Conducts effective induction and orientation sessions.
8. Communicates with key stakeholders to obtain knowledge and understanding of business needs and operations.
9. Other duties and responsibilities as determined by Head Delhivery Academy
10. Travel extensively (PAN India) to various Delhivery facilities as and when required
Interactions with Internal and External Stakeholders -
This role will interact with both internal and external groups. Responsibilities are multi-faceted, working with Ops Functional and Regional Heads, Academy Content Team, Control Tower Team, Tech, Data Teams, third party e-Learning Platform providers, National Skill Development Council etc.
Education & Work Experience -
1. MBA preferred (Basic Education level Bachelors Degree
2. Certificates in Training domain preferred
3.Knowing the regional language is a must
Type: Full Time, Permanent Role
Education UG: Any Graduate
Role: Process Trainer
Industry Type: Courier / Logistics
Department: Teaching & Training
Employment Type: Full Time, Permanent
Role Category: Corporate Training
Education
UG: Any Graduate
Key Skills
Delhivery is India's largest fully integrated logistics services provider. With its nationwide network covering over 18,400 pin codes, the company provides a full suite of logistics services such as express parcel transportation, PTL freight, TL freight, cross-border, supply chain, and technology services.
Delhivery has successfully fulfilled over 1.7 billion shipments since inception and today works with over 28,000 customers, including large & small e-commerce participants, SMEs, and other enterprises & brands.
For more information about Delhivery, please visit www.delhivery.com.
Vision - Our vision is to become the operating system for commerce in India, through a combination of world-class infrastructure, high-quality logistics operations, cutting-edge engineering, and technology capabilities.
Team- Delhivery was founded in 2011 by Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil Bharati and is now 56,000+ people strong.
Monthly based
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