Role & responsibilities

• Resolve day to day queries from learners & ensure SLAs are met
• Actively mentor learners
• Communicate with learners on weekly milestones via email, whatsapp or phone call
• Review your student engagement data and modify your mentor-ship plan to ensure program completion
• Should be competent to handle multiple learners and help them identify their key strengths

Preferred candidate profile

• Should have strong active listening skill
• Should have strong English proficiency
• High customer centricity is a must in order to understand student expectations and support them to achieve their goals
• Graduate
• Minimum 18 months of work experience in handling voice calls

Perks and benefits

• 5 Days working
• Day Shift

Role: Voice / Blended - Other

Industry Type: Education / Training

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

Key Skills

• customer support
• voice process
• excel
• customer service
• solving queries
• customer handling
• communication skills