1.Handling Client Key Accounts

2. Ability to communicate and make presentations and communicate to corporate / mass audiences.

3. Owning the calling process and defining key performance indicators.

4. Owning the eventual conversions at operations level.

5. Organizing , scheduling and liaising with regional operations for on time executions.

6. Manage database and execute reports to track and support implementing and overseeing the compliance initiatives.

7.Establish client support centers positive image by interacting with the team members , operations and clients.

8. Ensure positive client experience through high quality service and good communication thereby attaining client retention.

9. Respond to and resolve complex client issues through incident precogitation, research & isolation , resolution , escalation and follow up.

10. Offer on call support outside business hours.

11. To be updated on new product and technology changes.

12. Engage in continuous performance evaluation and training projects.

13. Manage database and execute reports to track and support our customer by implementing and overseeing the compliance initiatives
 

Role: Account / Relationship Management - Non Voice

Industry Type: Courier / Logistics

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate

Key Skills

• client support
• client relationship management
• client handling
• customer service
• client servicing
• customer support

About company

Company Profile

Xpressbees was founded by Amitava Saha and Supam Maheshwari. It started as an inhouse logistics arm for FirstCry and later spun off into a separate legal entity called Busybees Logistics Solutions Private Limited (Xpressbees) in September 2015.  Xpressbees has raised funds from marquee investors like Alibaba, Paytm, SAIF, CDH, Valiant, Investcorp, Norwest Venture Partners, and Gaja. 

Xpressbees is an end-to-end logistics service provider. XB provides services such as last-mile delivery, reverse logistics, payment collection, drop shipping, vendor management, cross-border services, fulfillment services and tailored software solutions. 

Starting its journey with 50,000 shipments a day in 2015, Xpressbees currently delivers 1 million shipments daily through its 135+ hubs and more than 2,500 offices and service centers. 

Company Profile - www.xpressbees.com

Company Info

Address:Building B-1,Unit 1A and 501A,Cerebrum IT Park,Kal , PUNE, Maharashtra, India